Return Policy
Return Policy
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're happy to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must meet all of the following conditions:
- Shoes must be in clean, resalable condition.
- All original tags must still be attached.
- Shoes must be returned in their original shoe box, including any accessories or inserts that came with the product.
- The original shoe box should not be used as the shipping box. Please place it inside a protective outer carton to prevent damage during transit.
Returns that do not meet these requirements may be rejected.
How to Start a Return
To begin a return, please log into your account and submit a return request through your Order Page.
- Locate your order.
- Select the item(s) you'd like to return.
- Choose a return reason and submit your request.
- Wait for our approval before shipping your item.
Please do not send any items back without prior return authorization. Unauthorized returns may be refused or experience significant processing delays.
Return Inspection
Once your return arrives at our warehouse, our team will inspect the item to ensure it meets our return requirements.
If the return passes inspection, we'll process your preferred refund option.
If the returned item shows signs of wear, is missing its original packaging or tags, or does not meet our eligibility requirements, we reserve the right to decline the return and send the item back to you.
Refund Options
After your return has been approved, you may choose one of the following:
- Refund to your original payment method
- Store Credit, which can be used toward any future purchase
Once your refund is processed, you'll receive a confirmation email.
Please note that depending on your payment provider, refunds to your original payment method may take several business days to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Final Sale items
- Gift Cards
- Products marked as non-returnable
- Any item returned outside the 30-day return period
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to resolve the problem.
Questions?
If you have any questions about your return, our customer support team is always happy to help. Please contact us through our Contact page, and we'll get back to you as soon as possible.