Return info
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must meet all of the following conditions:
- Shoes must be in clean, resalable condition.
- All original tags must still be attached.
- Shoes must be returned in their original shoe box, including any accessories or inserts that came with the product.
- The original shoe box should not be used as the shipping box. Please place it inside a protective outer carton to prevent damage during transit.
Returns that do not meet these requirements may be rejected.
Refund Options
After your return has been approved, you may choose one of the following:
- Refund to your original payment method
- Store Credit, which can be used toward any future purchase
Once your refund is processed, you'll receive a confirmation email.
Please note that depending on your payment provider, refunds to your original payment method may take several business days to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Final Sale items
- Gift Cards
- Products marked as non-returnable
- Any item returned outside the 30-day return period
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to resolve the problem.
Questions?
If you have any questions about your return, our customer support team is always happy to help. Please contact us through our Contact page, and we'll get back to you as soon as possible.